Elance Time Tracker

How do I install Tracker for Linux?

Tracker requires AIR 2.6, however at this time AIR 2.6 does not support 64-bit Linux Distribution. A forced installation of Tracker will need to be done in order to complete the installation process. For more information regarding AIR 2.6 and Linux, please review the Adobe AIR help page.

The following error will display if you are running 64-bit Linux:

Complete the following steps to complete installation if you see this error:

1. Go to http://get.adobe.com/air/ and download the linux version of AIR 2.6
2. Manually install AIR 2.6 onto your Linux machine.
3. Force installation of Tracker:  sudo dpkg -i --force-architecture TrackerSetup_v2.1.1.deb

Note:  For updates, it will be necessary to find where the updated file was downloaded. The file will download to .appdata/com.tracker.elance/Local Store/updates. Locate the new file and force the installation.

For more information on Tracker, go here.

In order to use the Elance Tracker software, the minimum requirements are as follows.

For Windows:

·         Operating System - Windows XP/Vista/7/8/8.1

·         Processor - Intel Pentium II 450MHz, AMD Athlon 600MHz or faster processor (or equivalent) or PowerPC G3500MHz or faster processor

·         Memory - 256MB of RAM

·         Disk Space - 250MB

For Mac:

·         Operating System - Mac 10.4+ (Tiger, Leopard, Snow Leopard)

·         Processor - Intel Core Duo 1.33GHz or faster processor (PowerPC not supported)

·         Memory - 256MB of RAM

·         Disk Space - 250MB

For Linux:

·         Processor - Intel Pentium III processor (Pentium 4 recommended)

·         Fedora Core 10, Ubuntu 9.04, or openSUSE 11.1

·         1GB of RAM

Note: 64 bit Linux machines are not currently supported.

·         Tracker also requires the latest version of Adobe Air. When you download Tracker, it should automatically prompt you to download the latest version (if you don't already have it). However, in some cases this step doesn't complete properly. If this happens, you can get the latest version of Adobe Air at http://get.adobe.com/air/

Troubleshooting Tips

Q: I'm having trouble signing into Tracker.

A: You will need to sign in with your Elance account information. If you have difficulty signing in, you can use the Forgot username or Forgot password links.

Q: I'm having trouble connecting to Tracker. I'm getting the message "Network error."

A: There could be a few issues disrupting your connection to Tracker:

1.      Use Internet Explorer - Tracker uses the same settings as Internet Explorer. If you aren't using IE already, try sigining into www.elance.com using IE and then sign into Tracker. If you are able to connect, use IE for future Tracker usage, or make sure your other browser is up to date.

2.      Disable Firewalls - Be sure you don't have any firewall software blocking Tracker. If you do have firewall software running, turn this firewall off temporarily and try reconnecting to Tracker to see if this is causing the issue.

3.      Restart Tracker - Some systems (especially old XP's) won't reconnect if the connection was disrupted for a while. In such cases, simply try restarting Tracker (or restart your computer entirely).

4.      Check your network connectivity - First, restart your router or modem to see if this resolves the issue. If not, you may have the proper connection to the Internet to perform normal duties, but in some instances the upload speeds are not enough to support Tracker. Tracker updates relatively large files every 12 minutes (the screenshot could be up to 300 KB depending on settings). Some ISPs have limited uploading bandwidth. A stable network connection is required in order to use Tracker, so contact your ISP or network provider if you find your network connection continues to fail. 

Still not able to connect? Contact Elance Customer Support and send us a screenshot of the error you are receiving as well as the log files from Tracker. This information will help us troubleshoot your issue.
To find the log files, please do the following:

1.      Open Tracker and click on Help.

2.      Click on Find Log Files.

3.      A folder will open with the log files for each day you have run Tracker with the dates as the file names.

4.      Copy and paste the log files for the days that you are receiving the error message and attach them to your Customer Support message.

Q: I received a "File Damage" error message.

A: It is likely you need to reinstall Tracker on your system. Complete the following steps in order to ensure a proper re-installation of Tracker:

1.      Uninstall Adobe Air.

2.      Uninstall Tracker by following the instructions above.

3.      Visit http://get.adobe.com/air/ and download Adobe Air.

4.      Visit https://www.elance.com/php/tracker/main/trackerDownload and download a new copy of Tracker.

Q: I'm getting an "Invalid Payload" error message when using Tracker.

A: Please contact Elance Customer Support with the specifics of this issue. To help our review, please send us a screenshot of the error you are receiving as well as the log files from Tracker.
To find the log files, please do the following:

1.      Open Tracker and click on Help.

2.      Click on Find Log Files.

3.      A folder will open with the log files for each day you have run Tracker with the dates as the file names.

4.      Copy and paste the log files for the days that you are receiving the error message and attach them to your Customer Support message.